We hope you won’t want to return anything you’ve bought from us, but if you do, here’s some more information about the process.
All customers have 14 days after delivery to cancel their order.
Due to the nature of the products we sell, we can only accept returns on unopened and unused purchases in their unopened original packaging. Returned goods that arrive with us in a used or unsalable condition will be subject to a reduction in the refund value, or may not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are non-refundable.
Returns will be processed by us within 5 working days of receiving the returned items.
To return your product, you should mail your product to: m.soap, Millwood, Belmaduthy, Munlochy. IV8 8PF.
Once your return is received and inspected, we will send you an email to notify you that we have accepted your return and your refund will be processed. A credit will automatically be applied to your credit card (or original method of payment), within 5 working days of receipt.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for this reason, please send us an email at shop@msoap.co.uk and we will sort it out for you.
Still Need Help?
Contact us at shop@msoap.co.uk for questions related to refunds and returns.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here